TERMS & CONDITIONS
Payment MethodThe currency currently used for all transactions at Grabit.my/Grabit.com.my is Malaysian Ringgit (MYR) through the following mode of payment :-
- Credit Card (Visa, MasterCard) via GHL
- Online Banking for Maybank2u, Public Bank, CIMB Bank, Hong Leong & RHB Bank.
- Direct Deposit into our bank account
- Personal or Business Cheques*
(All cheque payments require 3 days to clear)
Product Quality Assurance & Policy against Fake/Replica/Imitation Goods:
WE PLACE TOP EMPHASIS ON THE QUALITY of the products we represent and we assure our customers that we are against selling fake, replica or imitation products. Any products with quality issues, manufacturing defects, a mistake on our or suppliers’ part will be taken seriously and dealt with immediately. A choice of a replacement or exchange for your purchase will be offered to you should there arise such issues as stated above.
RETURN & REFUND POLICY
Unconditional Exchange Policy
With the exception of specially customized items to your specifications, Grabit. provides an unconditional exchange policy on any items, provided that the items are unopened and in their original packaging which must be unmarked and undamaged. The exchange must be done within 7 days from the day you receive an exchange order number from us. Please note that purchasers must bear the transportation charges for the return of the products to exchange.
Exchanges must be sent back to us only via reliable and traceable shipping methods. Grabit.my will not be responsible for refunding any items sent for exchange that are lost in transit.
Our procedure for such exchange is that you must again make a purchase through the website for another item. To avoid confusion during the return process, this will be treated as a new order. When returning the items to be exchanged, write the new order number and the exchange order number (provided by Grabit.my) on the items before shipping them back to us. Please take note that all exchanged items without a new order number will be shipped back to you at your cost.
Our exchange policy is strictly for items that have not been used, must be in their original packaging, with all packaging materials intact, without any missing items, and with a new order number and an exchange order number attached to the items. If any of the above conditions are not met, we will not be able to give you a refund and you will have to bear the cost of having the items shipped back to you.
Damaged or Faulty Items
Notification of any damaged or faulty items must be made within 7 days in writing from the date of receiving the items. In such cases, you are required to send photos of the products complete with full descriptions of their defects for our assessment.Customer will have to drop off defective goods to GRABit office at 25A, Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. If GRABit is required to pick up defective goods from customer's place, there'll be a transport charge which will be borne by the customer. GRABit will bear the reshipping cost of the replacement item to the customer, except in the case of customers who have chosen "Self Pick Up", in which case, customers will have to pick up the replacement item from GRABit office at 25A, Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
We abide by the Malaysian Consumer Law. If an item has a minor defect, we may choose to repair or offer you a replacement. If an item has a major defect, it will not be repaired and you will be entitled to a replacement, which can be the same or identical or totally different but one with a similar value.
Damaged Merchandise in Transit
Before signing the delivery chit, we encourage you to open and inspect your merchandise immediately upon delivery. In such a case, it is mandatory to point out to the delivery man the damage so that he can make a note on the delivery order. And then follow up with a call on the same day to our customer care line number +603-22012828 to report the products that are damaged in transit. A form (available on our website) will have to be filled in with an attachment of photos and descriptions of the damage and submitted to [email protected] within 7 days from the date of receipt of the merchandise.
Grabit.my reserves the right to either recall the whole parcel for a complete replacement or replace in parts just so long as every damaged part in transit is replaced.
Notification for any returns or exchanges
Notification of any intended returns must be made to our admin team ([email protected]) prior to the actual return of the item(s). Once we receive your email notifying us of the intended return, you will be guided by our well trained customer service on the steps and procedure for the return.
Depending on the volume, refunds for exchanged items will generally take between 7 to 30 days. Refunds will be issued by cash, credit card, cheque or online banking, depending on what mode of payment was used in the original payment. For example, a cash refund will be issued for cash purchases. Likewise, a credit card refund will be issued to the original card.We will start to process your refund once your return package for exchange is received. Credit will be issued for the original amount paid for the item, which does not include the shipping fees.
Non Returnable or Non Exchangeable PolicyWe will not be able to refund or replace or exchange a product under any of the following conditions :-
- The product has been used
- The product is not in its original packaging
- The product has missing parts
- No new order number
- No exchange order number
- Custom Made Products
All products sold on www.grabit.my / www.grabit.com.my are covered by warranty offered by their respective manufacturers with the commencement date of the warranty effective from the date of your purchase from Grabit.my. Please take note of the warranty period for each product at the checkout page and call us for more information on the coverage of each warranty. The manufacturer’s warranty normally covers for replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear.
Exclusions on Warranty ClaimsWarranty is not applicable under the following conditions :-
- The product has been repaired or attempted by a service provider other than Grabit.my or the manufacturer of the product
- The product has been modified or incorrectly adjusted or operated
- The product has been subjected to incorrect or inconsistent electrical supply
- The product has been used with inappropriate accessories
- The product has been used in an abnormal manner; in cases where it has been abused, misused, dropped, crushed or impacted with any hard surface
- The product has been exposed to extreme heat (including fire) or cold
- The product has not been maintained properly
- The product has been used even after partial failure
- The product has been used in public or high traffic areas with unrestrained behavior of patrons (Unless otherwise stated, warranty does not cover products used for commercial purposes)
- The product has become of unacceptable quality due to fair wear and tear
- The product is tampered with in any way
Cancellation of Orders
- Cancellation of order, not including certain brands and/or products, like some furniture, oversized pieces, custom pieces or special order items (those with long lead times or on backorder) is permissible when made within 24 hours after placing your order.
- Cancellation of order not permissible when the order has already been shipped out from the manufacturer
- Cancellation of order for certain brands and/or products, like some furniture, oversized pieces, custom items or special order items (those with long lead times or on backorder) are not permissible.
SHIPPING AND HANDLING
We ship orders of various sizes and fragility throughout Malaysia by professional courier and transport services. Once your order has been shipped, you will be notified via email or SMS or telephone of the consignment information together with the link of the courier/carrier.
Delivery Lead time
Depending on the stock availability, the location of our manufacturers and the size of the order, the delivery lead time can vary from 7 working days to 45 days. pieces may take up to 60 days.
Time of DeliveryDeliveries are normally made between 11am to 8pm.
Proof of Delivery
All our couriers/transporters are contracted to produce Proof of Delivery and will not leave the item(s) without the authorized signatory. If you are not home to accept the delivery, you may wish to arrange the item(s) to be sent to your office, in which case you will need to add that information to your delivery address option. And in the event that the item(s) can be accepted on your behalf by your representative, you will need to include his or her name on the delivery form.;p>
Our courier/transporter service will attempt to deliver the item(s) to your stipulated address a maximum of 2 times, failing which the item(s) will be returned to us. An extra fee will be charged for any redelivery. To avoid these extra charges, it is best that you include your telephone number on the delivery form so that an arrangement can be made with you on the estimated arrival time frame, which cannot be exact due to the many deliveries that our courier/transporter has to make.
Delivery for the non-bulky items is up to your front door only. For bulky items such as furniture and/or fragile items such as lightings, delivery will be unloaded with extra care and placed in your home or office. This service does not include unpacking, rubbish, or old furniture removal or installation.
Extra Delivery ChargesExtra Delivery Charges will incur when
- The item requires more than 2 man power to deliver it into your home
- The item cannot fit into the lift and needs to be carried manually up flights of stairs (The extra charges will vary depending on the number of floors) (We still need to determine how much the extra charges are!)
InsuranceAll shipping costs are not inclusive of insurance
Some of our products are inclusive of installation. For products that are not inclusive of installation, we can recommend to you our selected and verified installers. However, Grabit.my or Grabit.com.my is not responsible for any dealings between you and our installers. Any charges for their services should be paid to them directly.
Pricing and Product Information
We reserve the right to correct any pricing and product information, in the event when there’re mistakes detected.
Your financial details are secured as they are protected by the latest industry standard 128 bit SSL, where its encryption is reputed to be near impossible to break. For further security against credit card fraud, we will confirm your purchase once we are able to contact the card owners to verify their details and purchase. Only under special circumstances, further verifications such as a scan copy of the credit card statement (header only with holder’s name and credit card number clearly stated) may be requested. Grabit.my reserves the rights to cancel or reject any transactions.
We welcome international orders with the condition that all international sales are considered final.
Import Duties, Taxes and Other Custom Related Charges
For international orders, please take note that your order may be subjected to taxes and import duties which are not reflected in our prices and must be borne by the purchasers. Custom clearance comes under purchasers’ responsibility who must ensure that the order(s) complies with their local laws and which also includes bearing any additional clearance cost. Grabit.my or Grabit.com.my will not be held liable for any cost or delay at custom clearance.